Privacy Policy

Last updated: 29 May 2026

LCG Corp ("LCG Claims", "we", "us", "our") respects your privacy. This Privacy Policy explains what personal information we collect, why we collect it, how we use it, who we share it with, and the rights and choices you have. It applies to lcgclaims.com (including claims.lcgclaims.com) and to any claim, complaint or enquiry you submit to us by web form, phone, email, text/SMS, WhatsApp, social media, or live chat.

1. Who we are

LCG Corp is a U.S. claims-filing assistance company. We help consumers prepare and submit claims, complaints and refund applications — including FTC redress / class-action settlement claims, Western Union remission, Equifax data-breach claims, gambling complaint cases, online-fraud claims, mass-tort and other consumer-redress programs.

LCG Corp is not a law firm and does not provide legal advice or legal representation. Using our services does not create an attorney-client relationship.

Email: info@lcgclaims.com
Phone: (888) 926-9074
Website: https://www.lcgclaims.com

2. Information we collect

Identity & contact information — name, mailing address, email, phone number, date of birth, signature.
Claim information — the facts of your complaint or claim, the settlement or program it relates to, supporting documents, correspondence, and any authorization forms you sign.
Financial information — bank account, payment-card or routing information where required by a settlement administrator or to process a fee, transaction history relevant to your claim.
Identification documents — driver’s license, state ID, Social Security number (last four digits only where required by a claims administrator), passport, utility bills.
Sensitive information (only where you choose to share it or where required by the program) — health, disability, or vulnerability information relevant to your claim.
Technical information — IP address, browser type, device information, pages visited, referring source, and cookies (see Section 9).
Communications — call recordings, voicemail, email, text/SMS, WhatsApp, web-chat transcripts, Facebook lead-form responses and advertising-platform identifiers.

3. How we collect it

Directly from you via our website forms, phone calls, emails, text/SMS, WhatsApp, mail or live chat.
From third parties acting on your behalf (e.g. a family member, representative or referrer).
From settlement administrators, agencies, regulators, courts and counterparties in the course of progressing your claim.
Automatically through cookies, pixels and analytics when you use our website (including Meta/Facebook Pixel).

4. How we use it

Purpose	Basis
Assess, prepare and submit your claim	To perform our agreement with you
Verify your identity and prevent duplicate or fraudulent claims	Legal obligation / Legitimate business interest
Communicate with you about your claim, including by call, email, SMS and WhatsApp	To perform our agreement with you
Send service updates and respond to enquiries	Legitimate business interest
Marketing (only where you have opted in)	Your consent
Keep records and comply with applicable laws and regulator/administrator requirements	Legal obligation

5. SMS / Text and WhatsApp messaging

By providing your mobile number you agree that LCG Corp and our service providers may contact you by call, text/SMS and WhatsApp (including automated dialing or pre-recorded voice) about your enquiry or claim. Standard message and data rates may apply. Message frequency varies. You can opt out of texts at any time by replying STOP to any message, or of calls/messages generally by emailing info@lcgclaims.com. Opting out of marketing does not stop service messages necessary to progress an active claim.

6. Who we share it with

We share only what is necessary, and only with:

The settlement administrator, agency, court, counterparty or program your claim relates to (e.g. FTC redress administrators, class-action settlement administrators, the Equifax breach administrator, airlines for flight-delay claims, gambling operators or regulators).
Attorneys, paralegals, and claims-handling partners working on your matter.
Identity-verification, payment, hosting, CRM, telephony, email and SMS providers acting under contract (including Amazon Web Services and our communications providers).
Law-enforcement, regulators or other authorities where required by law or to protect our rights.
A successor entity in the event of a sale, merger or restructuring of our business.

We do not sell or rent your personal information.

7. How long we keep it

We retain personal information for as long as needed to provide our services, to comply with our legal and recordkeeping obligations, to resolve disputes, and to enforce our agreements — typically for at least seven (7) years after the conclusion of your matter, unless a settlement administrator or applicable law requires a longer period. After that we securely delete or de-identify the data.

8. How we protect it

We use commercially reasonable safeguards including TLS encryption in transit, encrypted storage, access controls, audit logging, vendor due-diligence and staff training. No system is 100% secure; if a breach materially affects your personal information we will notify you in accordance with applicable law.

9. Cookies and tracking

Our website uses cookies, pixels and similar technologies to make the site work, remember your preferences and measure how visitors use it (including Meta/Facebook Pixel for advertising). You can disable non-essential cookies through your browser settings. We honor Global Privacy Control (GPC) signals as a valid opt-out of sale or sharing of personal information for targeted advertising.

10. Your rights and choices

Depending on where you live (including California, Colorado, Connecticut, Virginia, Utah, Texas and other U.S. states with comprehensive privacy laws), you may have the right to:

Know what personal information we have collected about you and how we use it.
Request a copy of your personal information.
Correct inaccurate personal information.
Request deletion of your personal information, subject to legal exceptions (e.g. we must keep certain records to comply with claim-program rules).
Opt out of the sale or sharing of personal information for targeted advertising — we do not sell or share personal information for cross-context behavioral advertising.
Limit our use of sensitive personal information.
Not be discriminated or retaliated against for exercising these rights.
Appeal a denial of a privacy request, where applicable.

To exercise any of these rights, email info@lcgclaims.com with "Privacy Request" in the subject line. We will verify your identity and respond within the time required by applicable law (typically 45 days, extendable once if reasonably necessary). You may use an authorized agent to submit a request on your behalf if you provide written authorization.

California (CCPA/CPRA) "Shine the Light": California residents may request information about disclosures of personal information to third parties for their direct marketing purposes. We do not make such disclosures.

11. Children

Our services are intended for adults. We do not knowingly collect personal information from anyone under 16. If you believe a child has provided personal information to us, contact us and we will delete it.

12. Third-party links

Our website may link to third-party sites we do not operate. We are not responsible for their privacy practices — please review their policies.

13. Changes to this policy

We may update this policy from time to time. The "Last updated" date above shows when it was last revised. Material changes will be notified to you where appropriate.

14. Contact us

Questions, requests or complaints about this policy:
LCG Corp — info@lcgclaims.com — (888) 926-9074

Last updated: 29 May 2026

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